COFI: All about the customer
There South Africa's financial sector is on the cusp of a profound transformation with the imminent arrival of the Conduct of Financial Institutions (“COFI”) Bill. This landmark legislation presents itself as the second leg of the “Twin Peaks” regulatory reform model, to stand alongside the Financial Sector Regulation Act (FSRA) that has already been implemented. COFI aims to consolidate and strengthen market conduct laws, fundamentally changing how a financial institution operates and interacts with its customers. At its heart, COFI seeks to usher in a new era of fairness, transparency, and consumer protection with the aim of creating a more customer-focused and outcome-driven regulatory approach, effectively moving away from the rules-based system currently employed in the industry.