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Income protection cover is meant to be a lifeline - a safeguard against the financial shock that strikes when illness or disability prevents you from working.
The Date of First Appointment (DOFA) is defined under the FAIS regulatory framework as the first date on which a person is appointed as a representative to render financial services in respect of a particular category of Financial Services Provider (FSP) and subcategory of financial product.
The next three years are going to be all about how South Africa’s financial institutions, including financial and risk advice practices, conduct their business. In its 2026 Three-Year Regulation Plan, the Financial Sector Conduct Authority (FSCA) has singled out “advancing the Conduct of Financial Institutions (COFI) Bill transition and supporting the related Parliamentary process” among its priorities.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: