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A new research study launched by Liberty in partnership with the UCT Liberty Institute of Strategic Marketing has revealed a significant shift in how mid-career South Africans experience financial life, with stability and resilience overtaking wealth creation as the dominant measure of success.
South Africa’s life insurance and investment industries delivered strong customer experience results in the latest University of Pretoria (UP) Customer Experience (CE) Index, with life insurance scoring 74.3 and the investment benchmark reaching 76.7 out of 100 against the international benchmark of 75.
The strongest deterrent against FSP compliance missteps is or should be: