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A pensioner’s plea has laid bare the rot in fund governance. Pension Funds Adjudicator Lebogang Mogashoa has gone hammer and tongs for a pension fund for its shocking failure of governance: a death benefit claim submitted in August 2017 has remained unresolved for nearly nine years.
“The fund’s response paints an image of passiveness, reactivity and lethargy.” With these words, Pension Funds Adjudicator Lebogang Mogashoa lambasted a pension fund for its failure to act with urgency in finalising the payment of death benefits to beneficiaries.
As the global landscape of data privacy continues to evolve, insurers must stay ahead of shifting regulations to protect both their clients and their businesses. In an era of heightened awareness around data security, the insurance sector faces significant challenges in compliance, risk management, and customer trust.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: