Explore the Category
By 2030, compliance in South Africa will no longer be a back-office obligation, it will be a competitive advantage.
Accountable institutions that still complain about the workload associated with beneficial ownership (BO) or know your customer (KYC) compliance are clearly not keeping an eye on the local news. Hardly a day goes by without a fresh horror story about crime, corruption, fraud, money laundering or murder as a small subsection of the country’s citizenry seek to enrich themselves by any means.
Local investors committed R65 billion in net inflows to local Collective Investment Schemes (CIS) portfolios during the third quarter of this year, the second-highest net quarterly inflows on record.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: