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Getting ready

28 March 2004 | BEE (Black Empowerment)

Nedbank’s corporate and investment banking businesses recently launched their first post-graduate development programme aimed at empowering graduates in the financial services industry.

Get closer to SARS

28 March 2004 | SARS - South African Revenue Services

Standard Bank Business Online offers eFiling service.

Long term industry recovers

23 March 2004 | Financial Sector Conduct Authority (FSCA) (was FSB)

The registrar of Long-Term insurance has just released his annual report for 2002, yes 2002.

Time is running out

21 March 2004 | General

Financial Services Providers (FSPs) have until the end of July 2004 to deliver their licence applications, as required by the Financial Advisory and Intermediary Services Act (FAIS).

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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