Explore the Category

Do I register or not?

03 May 2004 | Acts (FAIS / Pension etc)

In our latest newsletter dated 3 May 2004 we spoke to Russell Michaels at the FSB about registrations, FSPs, and licences. Here is part two of the story. Tomorrow we will carry the third part of the story, as a newsletter.

Up to the plate

02 May 2004 | SAIA - South African Insurance Association

The recent donation of R1m by the members of the SAIA to Business Against Crime (BAC) is an example of how serious SAIA is in helping to fight crime.

Putting it back

22 April 2004 | BEE (Black Empowerment)

Old Mutual SA has officially opened the doors to the country's first Academy for Financial Planners, an initiative aimed at training young black graduates wanting to become independent financial planners.

Old Mutual is the first

21 April 2004 | Acts (FAIS / Pension etc)

Old Mutual is the first of the major players to be awarded a licence under the new law regulating financial advisors, the Financial Services Board announced today.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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