Explore the Category

Where is that washing machine…

03 May 2005 | FICA

Searchspace monitors over 450 million accounts a day, working with regional, national and global banks.

Going real time

18 April 2005 | General

The Web-based financial budgeting and reporting tool was initially rolled out to 130 budget areas and has now been adopted across more than 800 cost centres in Old Mutual's Retail division.

SAIA and FSB share passion to fight financial illiteracy

13 April 2005 | Financial Sector Conduct Authority (FSCA) (was FSB)

The two organisations will launch their partnership on Thursday, 21 April 2005, with the handing over of cheques to the FSB, the signing of a general memorandum of understanding and concluding a service level agreement with the first service provider of t

Dont deal with these people

02 April 2005 | LOA - Life Officers' Association

The S-reference is an attempt to ensure that the public at large and the industry are protected from persons who are not fit and proper to be engaged in the business of marketing the products of the industry.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results