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Women power

18 August 2005 | BEE (Black Empowerment)

Advantage Asset Managers have agreed terms with a potential black economic empowerment shareholder - broad-based women’s development and empowerment group WDB Investment Holdings (WDBIH) - to take a stake in the business.

20 and counting…

17 August 2005 | PFA - Pension Fund Adjudicator

The pension funds adjudicator (pfa) has issued the 20th ruling against a retirement annuity fund.

Nedbank smacked again…

15 August 2005 | FAIS Ombudsman

The complainant, a farmer from Kwa-Zulu Natal had a large sum of money placed in a Nedbank Money Market Account. He had a long standing relationship with the bank going back some 25 years.

About time…

05 August 2005 | FAIS Ombudsman

In a landmark ruling recently, Charles Pillai, the Ombudsman for Financial Advisory and Intermediary Services (FAIS), ordered Nedbank Limited and Nedbank Group Insurance Brokers to allow consumers the right to choose the company from which they wish to pu

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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