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The FAIS Ombud has dismissed a complaint by a woman who claimed R800 000 as compensation because, she alleged, Old Mutual Life Assurance Company had failed to advise her late husband to buy adequate life cover.
Here is a technical response to the LOA restatement of RA premiums, highlights and interesting changes on who is moving RAs.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: