Explore the Category

It's the spirit of the thing

It's the spirit of the thing

12 July 2006 | General

A little squeeze here and there

A little squeeze here and there

10 July 2006 | LOA - Life Officers' Association

Slowing down - FSB

Slowing down - FSB

06 July 2006 | Financial Sector Conduct Authority (FSCA) (was FSB)

Industry Snippets

Industry Snippets

04 July 2006 | FAIS Ombudsman

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results

A clear matter of jurisdiction

A clear matter of jurisdiction

29 June 2006 | FAIS Ombudsman

All's fair in love and war

All's fair in love and war

28 June 2006 | FAIS Ombudsman

Regulators showing their teeth at last

Regulators showing their teeth at last

26 June 2006 | Financial Sector Conduct Authority (FSCA) (was FSB)

FSB revokes pension administrator

FSB revokes pension administrator

23 June 2006 | Financial Sector Conduct Authority (FSCA) (was FSB)

Stop churning

Stop churning

14 June 2006 | PFA - Pension Fund Adjudicator

RA Funds: Determintions Issued by the PFA despite SOI

RA Funds: Determintions Issued by the PFA despite SOI

12 June 2006 | PFA - Pension Fund Adjudicator

Are electronic quotes for real

Are electronic quotes for real

06 June 2006 | Life Ombudsman

From the short-term Ombud

From the short-term Ombud

02 June 2006 | Short Term Ombudsman

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