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Ombudsman's Advice

16 January 2006 | Short Term Ombudsman

These case studies were received from the Office of the Short-term Ombud. Please note that these cases does not set a precedent for any other cases.

Ombudsman's Advice

09 January 2006 | Short Term Ombudsman

Here is a few case studies received from the Short-term Ombud's office. The importance of the correct advice and follow-up on any action taken comes to mind when reading these case studies.

Want to know your status?

12 December 2005 | LOA - Life Officers' Association

The LOA has implemented an enquiry mechanism on its website (http://www.loa.co.za) where it is possible to determine whether a particular intermediary has been S referenced.

Another ruling by the PFA (25.11.05)

27 November 2005 | PFA - Pension Fund Adjudicator

The latest rulings by the PFA relate to penalties imposed on the cessation of contributions, reduction of contributions, advancement of retirement age. The issue of illustrated values was also canvasses in the rulings.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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