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PFA says funds must not use POPIA to hide shoddy investigation

06 May 2025 | PFA - Pension Fund Adjudicator

A pension fund is obliged to provide the Pension Funds Adjudicator (PFA) with requested information without obtaining consent from the beneficiaries.

The high cost of unpaid insurance premiums

06 May 2025 | The National Financial Ombud Scheme (NFO)

In this tough economic climate, policyholders may be forced to sacrifice their short-term or non-life insurance premiums cover to save money. However, this solution can result in more financial difficulties if a loss takes place when the premium is not paid.

Legacy policies cannot withdraw under Two-Component Retirement System

30 April 2025 | PFA - Pension Fund Adjudicator

Members of pension funds are advised to understand that a legacy policy - any policy in respect of a retirement annuity plan entered into before 1 September 2024 - is exempted from the two-component benefit system.

When FSPs Slip Up: FIC Act in Focus

29 April 2025 | Financial Sector Conduct Authority (FSCA) (was FSB)

Financial and risk advisers should brace for heightened supervision and enforcement actions in coming years as South Africa’s financial sector authorities ‘toe the line’ on action points from the Financial Action Task Force (FATF) review process.

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If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

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Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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