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New employment equity regulations are here – is your business ready?

03 June 2025 | General

The introduction of new employment equity (EE) regulations has ushered in a new era of transformation and accountability for South African businesses.

Policyholder vs. broker: who’s responsible?

03 June 2025 | FAIS Ombudsman

Ombud determinations help clarify important aspects of financial services, promoting transparency and fairness in the industry.

Caught off guard by Sunday’s cybersecurity standard

02 June 2025 | General

If your weekend was disrupted by a sense of unease, or a nagging feeling that there was something amiss, then FAnews may know the cause. Sunday, 1 June 2025 is the day from which South African financial services providers (FSPs) have to comply with the new rules contained in Joint Standard 2 of 2024: Cybersecurity and Cyber Resilience Requirements.

COFI, TCF and Succession: How Sole Proprietors Can Plan for the Future

30 May 2025 | General

With the Conduct of Financial Institutions (COFI) Bill set to reshape the financial services industry, sole proprietor Financial Services Providers (FSPs) may want to reconsider their business structure. This article explores how converting to a private company, such as a (Pty) Ltd, could offer both regulatory and operational benefits under COFI.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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