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FSCA warns the public against Keenan Ebden

22 November 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

The Financial Sector Conduct Authority (FSCA) warns the public against doing any financial services business with Mr Keenan Ebden who is not authorised, in terms of the Financial Advisory and Intermediary Services Act, 2002 (FAIS Act), to render any financial advice and intermediary services.

FSCA warns the public against Thembokuhle T. Prince and Londani Sakhile

22 November 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

The Financial Sector Conduct Authority (FSCA) warns the public against doing any financial business with Thembokuhle T. Prince and Londani Sakhile who are not authorised, in terms of the Financial Advisory and Intermediary Services Act, 2002 (FAIS Act), to render any financial advice and intermediary services.

Incorrect information provided by a broker

21 November 2021 | FAIS Ombudsman

Every piece of information, specifically in policy wording, is critical in the insurance world.

Pensions Adjudicator rebukes CEO for disregarding fund rules

18 November 2021 | PFA - Pension Fund Adjudicator

The CEO of the Estate Agency Affairs Board has been hauled over the coals by the Pension Funds Adjudicator for disregarding the rules of a pension fund.

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If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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