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The local Collective Investment Schemes (CIS) industry reached the R3 trillion milestone in the fourth quarter of last year, finishing 2021 with R3.14 trillion in assets under management.
South African life insurers reported a 53% surge in death claims for the six months between 1 April 2021 and 30 September 2021 when compared to the same period in pre-COVID 2019. The Rand value of these claims increased by 127%.
South Africa’s financial services industry currently awaits the release of cryptocurrency guidelines and regulations from the Financial Services Conduct Authority (FSCA).
In a case that illustrates the devastation of employers’ failure to keep up to date with contributions, two complainants - a daughter and a son - have failed in their respective bids to get risk benefits to be paid when their parents passed away.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: