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King IV: The role of policies and procedures in good corporate governance

01 August 2022 | General

Good corporate governance entails ensuring that your company has the correct policies and procedures in place. Companies need not be bogged down by unnecessary paperwork at inception. However, there is merit in implementing some basic policies and procedures.

The FSCA launches baseline survey results on financial literacy in SA

29 July 2022 | Financial Sector Conduct Authority (FSCA) (was FSB)

On Thursday the 28th of July 2022, the Financial Sector Conduct Authority (FSCA) launched its findings of the 2020 Baseline survey on financial literacy in South Africa. The survey was conducted in partnership with the Human Sciences Research Council (HSRC) and the South African Social Attitude Surveys (SASAS).

Death claims during fourth COVID wave closer to pre-pandemic levels

28 July 2022 | Association for Savings & Investment SA (ASISA)

South African life insurers reported a significant drop in death claims for the six months to the end of March 2022 when compared to previous six monthly reporting periods since the start of the COVID-19 pandemic. South Africa experienced the fourth wave of COVID-19 infections during December 2021, which peaked during the middle of that month.

FAIS Ombud continues to raise awareness in communities

28 July 2022 | FAIS Ombudsman

The Office of the Ombud for Financial Services Providers will continue with its consumer awareness drive on various community radio stations in the Kwazulu-Natal region from 28 - 29 July 2022. The consumer awareness drive is one of the steps taken by the Office of the FAIS Ombud to spread the word to the public on its existence and its role.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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