Explore the Category

Settled Complaints

27 September 2021 | FAIS Ombudsman

The Office of the FAIS Ombud is committed to resolving complaints in a procedurally fair, informal, economical and expeditious manner, with reference to what is equitable in all circumstances. In this vein the Office of the FAIS Ombud always explores every available avenue to resolve a complaint between the parties on an informal basis without the need to formally resolve the matter by way of a determination.

Adjudicator cautions against rigid application of the law

27 September 2021 | PFA - Pension Fund Adjudicator

It is sometimes said that the “law is an ass” when one thinks the law is too rigid, unnecessary or ridiculous.

Are all your reps Fit and Proper?

22 September 2021 | General

Finding people that you work well with is no easy feat but beyond finding a good fit, are they correctly qualified for the position? Fit and Proper requirements add a new level of compliance to employment choices and can greatly impact representatives (reps) on a financial services licence, whether or not they are new to the firm.

Old Mutual warned to adhere to treating customers fairly principles

22 September 2021 | PFA - Pension Fund Adjudicator

Financial services provider Old Mutual has been given a severe dressing down by the Pension Funds Adjudicator for conduct unbecoming of what customers expect to experience from financial institutions entrusted with their retirement savings.

quick poll

Question

Are financial advisers ready for the combined impact of COFI and AI?

Answer

Yes, fully prepared and already adapting Somewhat prepared, but still facing implementation challenges Not yet prepared, more time and support needed Unsure / still assessing the impact

View the Results