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Adjudicator cautions against rigid application of the law

27 September 2021 | PFA - Pension Fund Adjudicator

It is sometimes said that the “law is an ass” when one thinks the law is too rigid, unnecessary or ridiculous.

Are all your reps Fit and Proper?

22 September 2021 | General

Finding people that you work well with is no easy feat but beyond finding a good fit, are they correctly qualified for the position? Fit and Proper requirements add a new level of compliance to employment choices and can greatly impact representatives (reps) on a financial services licence, whether or not they are new to the firm.

Old Mutual warned to adhere to treating customers fairly principles

22 September 2021 | PFA - Pension Fund Adjudicator

Financial services provider Old Mutual has been given a severe dressing down by the Pension Funds Adjudicator for conduct unbecoming of what customers expect to experience from financial institutions entrusted with their retirement savings.

FSCA: Do not say we did not warn you

21 September 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

The Financial Sector Conduct Authority (FSCA) has directed a deluge of warnings to the consuming public and financial advice community over the past couple of years. And hardly a day goes by without the name of one or other questionable financial product or service ‘business’ being dragged through the mud. In most cases the regulator’s concerns seem warranted; but we also found one or two surprises among their pleas for caution and vigilance, such as warnings against possibly reputable offshore crypto exchanges. FAnews scanned through some recent public warnings to unearth some common themes.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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