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Invitation to comment: South Africa - Financial Ombud System Diagnostic Report

29 July 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

New Deputy Ombudsman for Long-Term Insurance

29 July 2021 | Life Ombudsman

The Ombudsman for Long-term Insurance (OLTI) has announced that their Council appointed Denise Gabriels as Deputy Ombudsman under Ombudsman Judge Ron McLaren, with effect from 1 August 2021.

Will POPIA kill the life blood of the Financial Services industry?

27 July 2021 | General

The Protection of Personal Information Act (POPIA) will protect South Africans’ constitutional right to privacy. This includes a requirement for lawful justification to exist before a data subject’s personal information (PI) may be processed.

SAIA successfully holds virtual AGM, re-electing majority of board

26 July 2021 | SAIA - South African Insurance Association

The South African Insurance Association at its Annual Meeting held virtually on 22 July 2021 has re-elected the board and welcomed newly elected Board Member, Mr Phillip Donnelly who joins the SAIA Board from Bidvest Insurance Company Ltd.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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