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Practice Note provides welcome clarity on broad-based black economic empowerment structures

26 May 2021 | BEE (Black Empowerment)

Declined claims the biggest cause of complaints

25 May 2021 | Insurance Ombudsman

Broker versus mystery shopper?

24 May 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

FSCA warns the public against FSCABUD

20 May 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

The Financial Sector Conduct Authority (FSCA) warns the public against doing any financial services related business with an entity referring to itself as FSCABUD.

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Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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Work of insurance Ombud’s Offices continued despite COVID-19 disruption – complainants compensated R300 million

18 May 2021 | Short Term Ombudsman

Draft PAIA Regulations published ahead of POPIA commencement

10 May 2021 | General

FSCA warns the public against Trade Oasis and Deborah Lorraine

10 May 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

FSCA warns the public against Fx Trade Bitcoin

06 May 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

Public warning against Union Fx

06 May 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

FSCA enters into an enforceable undertaking with Basfour and Ms. Jane Engelbrecht

30 April 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

Ten tips to POPIA compliance

29 April 2021 | General

FSCA warns the public

28 April 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

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Compliance - Regulatory