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The Protection of Personal Information Act – new responsibilities for insurers

17 March 2021 | General

Insurance companies have until 30 June 2021 to ensure that their business operations comply with the Protection of Personal Information Act, 2013 (POPI Act), or they could face penalties by the Information Regulator.

Statutory management of security sector fund fails to improve employer compliance

16 March 2021 | PFA - Pension Fund Adjudicator

A pension fund has been requested by the Pension Funds Adjudicator to notify some of its members of the failure of their employer to pay contributions on their behalf and to report the non-compliance with the Act to the National Prosecuting Authority.

FSCA issues public warning against Ifa Labantwana Bethu Investments

15 March 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

The Financial Sector Conduct Authority (FSCA) warns the public to act with caution when dealing with Ifa Labantwana Bethu Investments (Ifa Labantwana) and Bongiwe Gana. The FSCA suspects Ifa Labantwana and Bongiwe Gana of conducting unauthorised financial services business and breaching various financial sector laws.

FSCA warns the public against Bridge Corporate Propriety Limited

15 March 2021 | Financial Sector Conduct Authority (FSCA) (was FSB)

The Financial Sector Conduct Authority (FSCA), warns the public against Bridge Corporate Propriety Limited, which claims to be a juristic representative of African Unity Life, an authorised financial services provider with number 8447.

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If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

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Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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