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FAIS Ombud Issues Determination in Favor of Complainant Lee-Ann Robinson Against Uncle Mikes 24 Funeral Services (Pty) Ltd t/a Nattex Funeral Services

26 January 2024 | FAIS Ombudsman

In a recent determination under Section 28(1) of the Financial Advisory and Intermediary Services Act 37 of 2002 ('FAIS Act'), the FAIS Ombud has ruled in favour of Ms. Lee-Ann Robinson, against Uncle Mikes 24 Funeral Services Pty (Ltd), trading as Nattex Funeral Services in Kimberley (FSP 47679).

FAIS Ombud Upholds Complaint Against Badie Jacobs Insurance Brokers CC in Favour of Dr. Luzanne de Beer

26 January 2024 | FAIS Ombudsman

In a determination under the Financial Advisory and Intermediary Services Act (FAIS Act), the FAIS Ombud ruled in favour of Dr. Luzanne de Beer against Badie Jacobs Insurance Brokers CC (FSP No. 11837) located in Brits.

Regulator launches R143 million penalty ‘strike’

22 January 2024 | Financial Sector Conduct Authority (FSCA) (was FSB)

A couple of days after FAnews closed shop for the 2023-24 holiday period news broke of one of the Financial Sector Conduct Authority’s (FSCA’s) toughest enforcement actions yet. As Christmas loomed, the authority managed to exceed the R100 million in administrative penalties issued for the 2022-23 financial year in a single action.

Four key areas for compliance in 2024

16 January 2024 | General

As is customary, I am sharing some key compliance tips for the year ahead. South Africa has witnessed a significant evolution in its regulatory landscape, with further change on the way.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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FSPs under close regulatory scrutiny

12 December 2023 | Financial Sector Conduct Authority (FSCA) (was FSB)

FAIS Ombud: Forex Investment Complaints

11 December 2023 | FAIS Ombudsman

ASISA announces departure of CEO

06 December 2023 | Association for Savings & Investment SA (ASISA)

Financial Services Tribunal upholds PFA’S rulings on fund transfers

30 November 2023 | PFA - Pension Fund Adjudicator

ASISA: Fraud worth R1.1 billion prevented by life and investment companies in 2022

30 November 2023 | Association for Savings & Investment SA (ASISA)

ASISA: Living annuity model proves robust in volatile times

29 November 2023 | Association for Savings & Investment SA (ASISA)

Information Regulator shows its teeth with first POPI fine and businesses must take note

16 November 2023 | General

Cautious CIS investors look for diversification in multi asset portfolios

14 November 2023 | Association for Savings & Investment SA (ASISA)

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Compliance - Regulatory