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FSCA launches second phase of the Trustee Training Toolkit

03 April 2024 | Financial Sector Conduct Authority (FSCA) (was FSB)

The Financial Sector Conduct Authority (FSCA) today launched the second phase of the Trustee Training Toolkit (TTK), comprising the last eleven modules of the e-learning platform.

PFA slates fund for waiting 27 years for claimants to pitch

02 April 2024 | PFA - Pension Fund Adjudicator

A provident find has been slammed by the Pension Funds Adjudicator for waiting 27 years before a beneficiary came forward to claim a death benefit.

The significance of FICA compliance: Why it matters to all of us

02 April 2024 | General

FSCA publishes its Sustainable Finance Consumer Risk Report and Roadmap 2024

28 March 2024 | Financial Sector Conduct Authority (FSCA) (was FSB)

The Financial Sector Conduct Authority (FSCA) has released a publication that sets out consumer risks in relation to sustainable finance along with its Sustainable Finance Roadmap for 2024.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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