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In a week dominated by news that the South African Revenue Services (SARS) was seeking R4.8 billion and change in ‘damages’ from JSE-listed firm, Sasfin Holdings, you could be excused for missing a couple of ‘small change’ enforcement actions announced by the Financial Sector Conduct Authority (FSCA).
Life offices and asset managers represented by the Association for Savings and Investment South Africa (ASISA) have made encouraging progress towards achieving the relevant transformation targets set by the Amended Financial Sector Code (FSC).
The Financial Sector Conduct Authority (FSCA) has imposed an administrative sanction of R16 million on Ashburton Fund Managers (Pty) Ltd (AFM) for failing to comply with certain provisions of the Financial Intelligence Centre Act, No. 38 of 2001 (FIC Act).
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: