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The FSCA gears up to launch the new Trustee Training Toolkit e-learning platform

22 August 2023 | Financial Sector Conduct Authority (FSCA) (was FSB)

The Financial Sector Conduct Authority (FSCA) is gearing up to launch the newly revamped Trustee Training Toolkit (TTK) e-learning platform. The first eleven modules of the platform will be launched in September 2023, with the other eleven modules being launched in 2024.

PFA says beneficiaries deserve compensation for undue delays

22 August 2023 | PFA - Pension Fund Adjudicator

The Office of the Pension Funds Adjudicator has been inundated by a raft of complaints about unnecessary delays in the payment of death benefits.

Data Protection and Cybersecurity in the Open Finance space

17 August 2023 | General

Handling insurance claims when a natural disaster strikes

16 August 2023 | Short Term Ombudsman

South African has recently experienced unpredictable weather patterns, resulting in inclement weather conditions including draught and extreme heat on the one side, storm and flooding incidents on the other, hail, and even the occasional snow.

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Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

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