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Brokers spend a great deal of time and effort planning for their clients’ future and assessing their long-term goals. However, there are the few who continue to create a bad effect on the efforts of others.
Some people cannot admit failures and mistakes so they blame others in order to escape from their responsibility. But in the end, the truth always prevails.
It has been over a year since the Financial Services Board (FSB) released its Treating Customers Fairly (TCF) objectives. While this has not yet been entrenched in law, the regulator is expecting companies to abide by these objectives.
Open and honest communication has often been a criticism in the insurance industry. Policyholders often feel hard done by when insurers rule in a certain way, while insurers may be completely justified in their rulings.
Do you think short-term insurance broking will survive the AI plus humanoid robotics age?