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Ombud ruling sparks conversation around broker communication

24 June 2025

Policyholder vs. broker: who’s responsible?

03 June 2025

Ombud determinations help clarify important aspects of financial services, promoting transparency and fairness in the industry.

Ombud report shows financial advice complaint trends in the industry

28 October 2024

The FAIS Ombud's 2023/24 Annual Report presents critical findings on the performance of Financial Services Providers (FSPs) and the resolution of complaints filed by consumers.

FAIS Ombud releases its Annual Report for the financial year 2023/2024

24 October 2024

On Thursday 24 October 2024, the Office of the FAIS Ombud launches its Annual Report for the 2023/2024 Financial Year.

quick poll

Question

Do you think short-term insurance broking will survive the AI plus humanoid robotics age?

Answer

Human first always Not a chance Possibly maybe Yes, but reimagined

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Ombud Council Rules for the Ombud for Financial Services Providers: Compensation Limit Raised to R3.5 million

01 July 2024

FAIS Ombud: Forex Trading Pitfalls: A Warning for the Youth

28 June 2024

Importance of Advice in Two Pot Retirement System

28 June 2024

A Call for Clarity in Cellphone Insurance Sales

20 March 2024

Not properly informed of the requirements of a policy

07 February 2024

FAIS Ombud Issues Determination in Favor of Complainant Lee-Ann Robinson Against Uncle Mikes 24 Funeral Services (Pty) Ltd t/a Nattex Funeral Services

26 January 2024

FAIS Ombud Upholds Complaint Against Badie Jacobs Insurance Brokers CC in Favour of Dr. Luzanne de Beer