Compliance - Regulatory / FAIS Ombudsman

FAIS Ombud Share Call Number 086 066 FAIS (3247)

During March 2019, the Office of the FAIS Ombud established a Client Care Centre to enhance the customer experience. The Client Care Centre also gave life to some of our core values which include increasing awareness and educating those we serve about the services we provide, so as to improve and enhance access to justice, values that remain central to the service we provide.

TCF takes centre stage

Life insurance cases can often be cut and dry, but they can also become very complex, particularly when there is poor advice involved. FAnews received the following press release from the office of the Financial Advisory and Intermediary Services (FAIS) Ombudsman, which highlighted a recent case that was settled without the need for a determination to be handed down.

FAIS Ombud: Settled Compliant Banking

Who’s to blame?

In a recent determination by the Financial Advisory and Intermediary Services Ombudsman (FAIS Ombud), the complainant lodged a complaint against the respondent, arising from a loss incurred.