Intermediaries need to move away from pushing product and begin focussing on selling advice. This was among the key tips emerging during the ‘successful intermediary of tomorrow’ panel discussion, held on the first morning of the 2022 African Insurance Exchange (AIE 2022). The long-awaited return to the ‘real world’ conferencing format saw more than 700 insurance stakeholders descend on the Sun City Hotel and Conference Centre to discuss challenges and opportunities in the industry and network with colleagues and friends.

From 25 to 26 July, insurance professionals gathered for the African Insurance Exchange (AIE) conference to reconnect in person or online. The theme this year was Resurgence. Resilience. Revival - “Which reflects the challenges of the past two and a half years on a local and global scale,” said Thokozile Mahlangu, CEO of the Insurance Institute of South Africa (IISA).