The Stage
Consider this when engaging with clients

In the not too distant future, insurers and intermediaries will need to comply with the Protection of Private Information Act (POPIA) when the information regulator – Pansy Tlakula – announces the effective date. At the recently held 3rd Annual Protection of Personal Information Conference, which was hosted by the Intelligence Transfer Centre, Lynelle Bagwandeen – Group Company Secretary and General Counsel at Netcare Limited – unpacked the eight pillars of POPIA compliance. The pillars are extensive, so we will cover the first four in this newsletter and the final four in a follow up newsletter.

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Straight Talk
The VIP ticket to profitability

The insurance industry is at a tipping point where clients are expecting extremely high levels of innovation to be present in every product and interaction that takes place on a daily basis. This is being driven through disruption, and the increased use of online advise channels.

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Featured story
Don’t fall into the trap of complacency

2018 was a year where a few new trends started to emerge within the financial services industry. These trends would exert such an influence on the industry that many businesses were forced to relook at business and distribution models to establish whether they were still appropriate. These changes will continue to occur in 2019. However, insurers and brokers now know what they are dealing with and can anticipate some of the effects of this change.

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Quick Polls


Speaking of change, on the innovative side, do you believe:


Change will happen faster in the next 10 years, then it did 10 years ago
Things have changed over the last few years. Nothing major will happen in the next few years
We have just begun to see change happening
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FAnews February 2019 Get the latest issue of FAnews

This month's headlines

CPD versus Product Training: What's the difference?
Fit & Proper: the early warning requirement
Insurers take on PPRs
Withdrawal strategy... the pensioner's puzzel
Growing up with the right advice
Picking the brains of Millenials
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