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How to give affordable and appropriate financial advice to the low income market segment. There is little room on a R50 pm policy for advisers to be remunerated for the time it would it would take to educate & fulfil admin function. What is the solution?

ANSWER

	[a] Eliminate non-advice sales / telesales
	[b] Implement industry standards for non-advice information
	[c] Introduce an insurer-funded pro-bono advice network to low income earners
	[d] Reinforce the Policyholder Protection Rules

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Customer experience in the ‘now’ generation

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