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Adoption of contactless technologies and digital experiences will likely be accelerating emerging technologies further |
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The consumer will expect safety and precautionary measures, driving the need for enhanced surveillance policies and technologies, which may pose potential privacy concerns |
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Rising activism among consumers and employees could drive an increased focus on corporate purpose |
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Value chain disruption is likely to lead to an increase in creative partnerships, which may in turn cause organisations to further invest in developing the mindset and agility to collaborate across sectors in the ecosystem |
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Cost management will be a critical priority to ensure business continuity based on cash flow requirements, to manage lower margins and revenues during a downturn |
