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Insurance policies are underwritten in utmost good faith. Yet material misrepresentation at sales stage remains a growing problem in South Africa.
The average South African income earner had a combined life and disability cover shortfall of at least R2.2 million at the end of 2018. This translates to a total insurance gap of R34.7 trillion for South Africa’s 15.6 million earners.
South African income earners under the age of 40 are far more likely to face a substantial life and disability shortfall than older earners, according to the findings of the 2019 ASISA Life and Disability Insurance Gap Study.
In the years ahead, as legislative changes impact on the industry, it is expected that consumer protection will strengthen, and consumer confidence will increase. Insurers already appear to be paying more attention to servicing their policyholders and their complaints.
Are financial advisers ready for the combined impact of COFI and AI?