FAnews in conversation with Wayne Toms, CEO of GhostDraft

Rianet Whitehead, FAnews Editor, speaks to Wayne Toms, CEO of GhostDraft, a company that’s quietly powering a big part of how insurers and financial institutions communicate with their customers, about its role in the insurance ecosystem, the origins of the business, key communication challenges facing the industry, and how AI, automation, and personalisation are reshaping customer communication in financial services.