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The need to create growth and new revenue streams is driving the implementation of embedded insurance solutions. However, there are a variety of risks and consumer-specific considerations.
If you sign up this writer as your financial advice client, then you can be sure of one thing: it will be a long, long time before you have to explain the consequence of ticking the “does your net worth exceed ZAR50 million” checkbox on an annual income tax return. You may, however, have to explain this AIT ‘thing’ that the South African Revenue Services (SARS) introduced, suddenly, from 24 April 2023.
Financial service providers (FSPs) have the power to significantly elevate the worth of their businesses by adhering to the right processes and procedures. So said Andria Hibbert, Masthead’s Western Cape Regional Manager and Head of Corporate Accounts.
It is tempting to think about a financial, investment or tax advisory business as a business for life but the reality is that career change, economic factors, ill-health or regulatory interventions could see you a forced seller of your practice. Having a well-thought succession plan is thus non-negotiable for advice processionals, regardless of their area of specialisation.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: