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Do you want to grow your short-term insurance brokerage?

16 August 2022

Then the Econorisk Broker Partner Model is for you.

Expert insights aimed at helping intermediaries

26 July 2022

What does it mean to future proof your business and set it up for long-term sustainability in this new world of risk? How can you assist clients to make informed decisions and understand the impact of the choices they make today on future generations?

How ESG impacts financial advice practices

19 July 2022

South Africa’s independent financial advisers (IFAs) must stay informed of emerging environmental, social and governance (ESG) investment trends, or risk alienating an important client demographic. “The interest from millennial investors has helped drive the rapid growth in global ESG investment, with a recent survey by the Bank of America offering a conservative estimate of USD20 trillion of asset growth in US-domiciled ESG funds between 2018 and 2038,” noted Theesan Moodley, General Manager at Sanlam Connect, during the brand’s recent Financial Confidence webinar.

Service delivery… good or bad?

18 July 2022

Service levels… since the start of the pandemic, some have voiced their frustrations about service delivery with sentiments such as, “Claims took a lot longer to be finalised”, “I could not get a hold of the right people to help me”, “I was sent from pillar to post on most things”, “The overall service level was worse than ever” and “There was no accountability from anyone at the service provider”.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results