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How to demonstrate fair treatment of customers – and why evidencing it is important

03 May 2022

For many Financial Services Providers (FSPs) it is “business as usual” when it comes to treating customers fairly, but it is important to also be able to demonstrate – through business processes – that TCF principles (Treating Customers Fairly) have been embedded in an FSP. The challenge is to evidence compliance with principles because TCF does not allow for “tick-box” compliance.

Here’s what FSCA has to say about you

21 April 2022

The financial advisory and intermediaries industry “stands out as the largest industry” that the Financial Sector Conduct Authority (FSCA) oversees, with around 11283 registered financial institutions providing advisory and intermediation services to financial consumers. This was among the revealing facts shared in the opening paragraphs of chapter 8 of the 2022 Financial Sector Outlook Study, a report compiled by Genesis Analytics in partnership with FSCA.

Investor behaviour highlights a need for financial advisers

12 April 2022

The COVID-19 pandemic shocked the world and left many scrounging for hand sanitiser and toilet paper as shopping aisles stood empty.

Big data is here to get us the best options for clients

30 March 2022

“Big Data” is transforming the way in which Financial Service Providers (FSPs) operate, and in recent years has been seen as the ideal way to start promoting real financial inclusion.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results

The broker’s commandment: know thy client’s risk!

22 March 2022

Addressing underwriting and claims issues

28 February 2022

The broker channel post-COVID

21 February 2022

Three tips to seal your next financial deal

03 February 2022

Regulatory requirements, simply too much

31 January 2022

Those who call themselves CFPs, but aren’t really!

20 January 2022

Distribution-led companies will dominate

18 January 2022

The future of financial planning and advice

12 January 2022

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Intermediaries / Brokers / General