FAnews in conversation with Kate Weaver-Gibbs, CEO of Are You OK: Empathy and human connection are not just lofty ideals - they are the bedrock of trust, loyalty, and meaningful client experiences in the insurance industry. Kate Weaver-Gibbs, CEO of Are You OK and a passionate advocate for redefining how insurers support their clients during traumatic moments, spoke to Rianet Whitehead, FAnews Editor about the transformative power of empathy. As part of the Global Choices series exploring their Trauma Assist product, she emphasised the critical need to bridge the gap between insurers and their clients.