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The industry’s response to technology

31 January 2017 | General

The Fourth Industrial Revolution, described by Klaus Schwab as the growth of technology to the extent that it is possibly taking over the world, is currently one of the buzz words in the insurance industry. In a release to the media, Jaqueline van Eeden Insurance Head South Africa at Wipro Limited, gave her views on how this change is taking affect.

Does your contact centre speak millennial?

19 January 2017 | General

Millennials and the technology-infused world, in which they live and work, are without a doubt creating a stir within the traditional customer engagement model. New, future-thinking models of engagement are needed if brands are hoping to claim their slice of the Millennial Pie.

OutSystems SA lands multimillion-rand deals in 2016

05 December 2016 | General

As the world goes mobile, it’s been a breakthrough year for digital platforms.

Change and become relevant

24 November 2016 | General

May you live in interesting times is an English expression purported to be a translation of a traditional Chinese curse. While seemingly a blessing, the expression is always used ironically, with the clear implication that uninteresting times of peace and tranquillity are more life-enhancing than interesting ones.

quick poll

Question

If you had to hazard a guess, when do you reckon the COFI Bill will be signed into law?

Answer

2026, as promised 2027 looks more likely Impossible to say More consultation needed

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