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When remote work doesn’t work

27 September 2017 | General

Alternative workplace programmes, in various forms, are one of the fastest growing business trends changing office environments around the world. Faster and more accessible internet connectivity, cloud computing and the smartphone revolution makes it much easier for people to work in ways that would have been inconceivable just a decade ago. And it’s understandably exciting to employees.

The contact centre of tomorrow and the dawn of the bionic agent

21 September 2017 | General

Karin Kruger, Operations Director at Innovation Group South Africa, discusses why the evolving contact centre agent role will be vital in reshaping the industry, along with customer perception of businesses and brands, and millennial career options.

Literally a situation of ‘adapt or die’

21 September 2017 | General

There is a lot of conversation around artificial intelligence, disruption and where the world is going. With this, we are reminded of the fact that we are in the fourth industrial revolution and that this revolution is driven by digital technologies.

Blockchain in the insurance industry

12 September 2017 | General

One of the biggest technology buzzwords of the moment is the blockchain. It’s being touted as the ‘next Internet’ in terms of the predicted impact it is set to have on the world, across all industries. "While the first generation brought us the 'Internet of Information', the second generation, powered by Blockchain, is bringing us the 'Internet of Value'" said Don Tapscott and Alex Tapscott , Co-authors of Blockchain Revolution and founders of the Blockchain Research Institute in conversation with Naveen Rajdev, CMO of Wipro Ltd. 1

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What can retirement funds do to improve client-adviser engagement during members’ employment years?

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