Explore the Category

Getting your (data) act together

17 March 2016 | General

Innovation Group South Africa argues that there is a big drive for insurance industry players to clean up their data.

Insurance catching up to a digital generation

02 March 2016 | General

The future is now!

Insurance product innovation requires integrated systems

22 February 2016 | General

Insurance companies that rely on outdated legacy systems are at the mercy of the market as fast-moving tech-driven upstarts challenge their traditional supremacy and scale. In today’s market, time is everything: the ability to respond quickly and accurately to a customer request or need is what sets you apart from your competitors. In fact, the new generation of consumers – the so-called Millennial’s – are uncompromising to slow responses that those born outside the smartphone era are used to.

The 3 must-know movements in the insurance industry

12 February 2016 | General

Purchasing insurance is a daunting process that customers often begrudgingly undertake. In fact, according to a 2011 study 1, customers use on average more than 11 sources of information before making an insurance purchase. That means that before the business is even aware of the potential customer’s interest in their product, the customer has already begun his or her research, opening them up to what is commonly referred to as the Zero Moment of Truth (’ZMOT’). Since the Zero Moment of Truth premise came into being, the channels used by customers have broadened significantly, and social media and mobile device research have become more prevalent.

quick poll

Question

If you had to hazard a guess, when do you reckon the COFI Bill will be signed into law?

Answer

2026, as promised 2027 looks more likely Impossible to say More consultation needed

View the Results