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For many reasons, including the desire to build more drought-resilient homes, South Africa has seen an upsurge in residential borehole installations.
South Africans are dangerously underinsured and the consequences can be financially devastating.
It’s fair to say that many homeowners see their insurance policies like a ripcord – the handle you pull to deploy a parachute when you’re in free fall.
With rising utility costs continuing to put pressure on South African households, many homeowners are taking matters into their own hands by investing in sustainable home upgrades.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: