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Be prepared

20 December 2004

With millions of South Africans about to go away for the holiday season, the last thing people think about is potential problems that could arise while they enjoying a well earned break.

Careful...

22 October 2004

Keith Kennedy, executive general manager for Claims at Mutual & Federal says that for every R1 a policyholder pays towards his or her monthly premium, 60% to 70% is spent on claims.

Get insurance

13 September 2004

"An increase in the awareness of compliance issues due to the King II report, has highlighted the onerous liability placed on directors and officers of companies," said Catherine Ferreira, a director of specialist services at Alexander Forbes Risk Service

Adressing the imbalance

05 September 2004

On average the black economic empowerment (BEE) expenditure from short term insurance companies on damaged vehicle repairs has been less than desirable.

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results

Don’t do it…

24 August 2004

Contractors insurance

22 August 2004

There are signs...

17 March 2004

Insight

07 March 2004

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Non-life / General