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Brokers need to keep clients informed to avoid complaints

Brokers need to keep clients informed to avoid complaints

14 February 2007

Short-term insurers against crime

Short-term insurers against crime

06 February 2007

Underwriting margins bite short-term insurance profits

Underwriting margins bite short-term insurance profits

24 January 2007

Short-term insurance industry facing numerous challenges in 2007

Short-term insurance industry facing numerous challenges in 2007

19 January 2007

quick poll

Question

If I were tasked with taking my firm’s customer experience (CX) to the next level, I would:

Answer

Bake human into the mix Integrate CX into KPIs Map the full value chain Respond to consumer feedback

View the Results

Make insurer helplines work for you during the holidays

Make insurer helplines work for you during the holidays

05 December 2006

Uninsured travel risks can destroy you

Uninsured travel risks can destroy you

26 November 2006

Soaring sales of private aeroplanes track economic growth

Soaring sales of private aeroplanes track economic growth

06 November 2006

So how about this?

So how about this?

14 August 2006

The country's best kept secret - Santam and their direct channel

The country's best kept secret - Santam and their direct channel

08 August 2006

Insurance Fees: Brokers clearer, direct lines still murky

Insurance Fees: Brokers clearer, direct lines still murky

13 July 2006

Chasing cheap premiums not beneficial in the long run

Chasing cheap premiums not beneficial in the long run

15 February 2006

That underwriting cycle

That underwriting cycle

25 August 2005

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FAnews June 2026

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