Non-life / General

Brokers remain key as underwriters eye customer exceptionalism

Customer exceptionalism enabled through digital technology and talent retention stand out as key focus areas for non-life insurers and their underwriting management agency (UMA) partners, as they look for ways to differentiate their offering in a competitive marketplace. Midway through 2025, these firms were struggling to make headway against a backdrop of conflict, escalating trade tensions, political polarisation and stalling economic growth, to name a few.

From deepfakes to dodgy dealers: How AI and scams are driving up insurance risk

Recently a LinkedIn post went viral in which a woman faked her own car accident. She used AI to generate images of her “smashed” car, bruises on her face from her “injuries”, as well as a believable car crash scene and an authentic-looking receipt.

Public Alert: Ensure you are upgraded to 4G / 5G connectivity; outdated tech could cost you

The need for full disclosure in the farming industry

South Africa’s farming sector is under growing financial pressure, prompting many farmers to adopt innovative strategies to maintain profitability.