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It is estimated that organisations lose around 5% of their revenue to employee fraud each year.
You do not need to remind South Africans what happens when citizens take their unhappiness to the streets. In July 2021, civil commotion and looting incidents in parts of Gauteng and KwaZulu-Natal caused over R50 billion in economic losses, the brunt of which were carried by the country’s state-owned special risks insurer, Sasria SOC Limited.
If I were tasked with taking my firm’s customer experience (CX) to the next level, I would: