Intermediaries / Brokers

Association backs intermediaries to navigate the COVID-19 storm

The Financial Intermediaries Association of Southern Africa (FIA) has its finger on the pulse of the country’s financial advice and insurance broking community. We spoke to two members of the FIA Board to find out what the FIA was doing to guide its members during these troubling times. We also asked them to outline some of the challenges facing the association’s intermediary members in a post-pandemic world.

How to overcome the common challenges brokers face

Brokers face a growing number of challenges, and to stay profitable and competitive they need to know how to overcome them. Admin, compliance and other routine tasks reduce the time brokers can spend on servicing existing clients and securing new ones. Smart brokers can use the changes prompted by the COVID-19 pandemic to work smarter.

How COVID-19 is changing the intermediary approach

While the power of face-to-face, physical sessions remains indisputable, COVID-19 has called for a ‘new normal’ where Zoom meetings and WhatsApp calls are the order of the day. All sectors of society have been impacted, including intermediaries who have had to quickly digitally mobilise to be there for their clients in a time when they’re needed most.

Insurance in a Digital Age: Adapting to change