Explore the Category

Moonstone: Am I my client’s keeper?

04 June 2013

Most of the Ombud determinations we reported on, had a negative outcome for the advisor involved. It is nice to come across one where the Ombud found in favour of the broker. This case dates back to 2008, with the late Charles Pillai presiding, as it were

Moonstone: Treating Customers Fairly

31 May 2013

TCF is closer than we think. It appears to be on the FSB’s radar screen already, despite expectations that it will only become a reality next year. In an article we published on Monday, we quoted the following extract from the FSB media release on its dec

Moonstone: FAIS Ombud Extends her Reach

28 May 2013

We have long bemoaned the fact that determinations by the Ombud seemed to involve the advisor only, and not the product provider.

Brokers to focus on retaining clients this year

27 May 2013

The CIB Broker Confidence Index (BCI) is a weather-vane that tells us which way financial winds are blowing. Judging by the results for the first quarter of 2013, we’re in for a tough year, with brokers losing confidence in the economy generally and the b

quick poll

Question

How is your business leveraging the efficiencies and scale offered by technology without diluting your human edge?

Answer

Automating admin, not advice Being selective about tech adoption Human only in the last mile Tech to scale, people for trust

View the Results