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Striking a balance between customer experience and regulations to be fair to all parties and manage broker and policyholder expectations

The insurance industry was pleased to be recognised as an essential service when lockdown restrictions commenced at the end of March. The challenge was to strike a balance between adhering to the regulations and maintaining service excellence for our clients.

Between a rock and a hard place

A robust FinTech regulatory framework is crucial to Africa’s financial prospects

Over the last decade, Africa has witnessed a sweeping transformation in the financial sector. Millions of formerly unbanked Africans today use banking facilities with the touch of their fingers through mobile applications.

Four healthy money habits to teach your kids

Beyond getting your child’s own savings started, teaching your children age appropriate lessons about handling money is important. It better equips them, and you, to accumulate and maintain a steady growth on investments, particularly if everyone is on the same page about the family’s long-term saving goals.