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A few months into lockdown, and the fault lines in how government handles and distributes ‘other people’s money’ are already beginning to show. Recent media reports range from the possibly benign overpayments at the UIF, to the usual allegations of tender fraud, to the 20 major crimes being investigated by the Health Sector Anti-Corruption Forum (HCACF).
The COVID-19 pandemic is emerging as a powerful driver for digital transformation in the insurance industry, with a shift from an intermediated world to one of faceless onboarding and servicing.
Iemas Insurance Brokers is at the forefront of affordable and trusted digital solutions. Managing Director, Piet Wolmarans and Operations & Compliance Manager, Ian de Jongh, looks at the importance of going digital and how insurance supports consumers on their financial wellness journey.
One of the biggest changes brought by the COVID-19 outbreak to the insurance industry is that of being a catalyst for customer-centricity and satisfaction in servicing.
What do you believe will be the biggest challenge when the COFI framework is finally implemented?