Technology

Drowning in Data, But Thirsting for Actionable Customer Insights

How IoT changes the insurance game

The Internet of Things (IoT) has been a hot topic for a number of years, but the pervasive and affordable connectivity required for successful deployment has held back its progress.

Educating remote workers on Cybersecurity

Cybercriminals have shifted their focus to vulnerable employees who now work from home and use personal internet connections. Business leaders need to educate remote workers on cybersecurity and better computer safety practices or risk having their data compromised.

Automation of Call Centres

Is the phone call dead? Will omnichannel and AI technologies take the lead in customer engagements? Are successful companies the ones that meet communicate with their customers in their preferred channel to solve their issues?